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Legal · Last updated April 2026

Frequently Asked Questions

The agreement between you and AI Health-Forward when you create an account, purchase a product, or subscribe to a plan. Written to be clear, direct, and easy to understand—so you know exactly how everything

Balance is a clinically-informed transdermal gel designed to support hormonal balance and daily wellness. It’s fast-absorbing, fragrance-free, and developed to integrate seamlessly into your routine.

Balance is our core formulation focused on steady-state hormonal support.
Balance+ is an extended formula designed for broader daily support and works best alongside the Balance routine.

Our AI-reviewed plans organize your medical records—labs, imaging, and history—into clear, structured insights. These insights are reviewed and refined by licensed medical professionals depending on your plan.

You upload your records, and our AI analyzes and structures the data into a timeline, highlights key patterns, and flags important insights. Medical experts then review and refine these findings for accuracy and relevance.

  • Basic Plan: within 24 hours
  • Plus Plan: within 12 hours
  • Premium Plan: within 72 hours (full panel review)

Yes. All plans beyond the basic AI layer include review by licensed medical professionals. Premium plans include a multi-specialty expert panel.

Yes. We use a HIPAA-aligned, end-to-end encrypted system to store and process your data. Your privacy and security are foundational to our platform.

No. Our platform is designed to support and inform—not replace—your healthcare provider. We encourage you to use insights alongside your doctor’s guidance.

Apply as directed on clean, dry skin. Specific usage guidance is provided with each product and may be tailored based on your plan insights.

Yes. All formulations are dermatologist-tested and designed to be non-greasy, fast-absorbing, and suitable for daily use.

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