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Legal · Last updated April 2026

Terms & Conditions

The agreement between you and AI Health-Forward when you create an account, buy a product, or subscribe to a plan. We’ve kept it direct and plain-language where we can.

On this page

A note from us

This page uses plain language where possible. If anything is unclear, email support@aihealth-forward.com and we’ll walk you through it.

01

Use of Our Site

AI Health-Forward is intended for personal, non-commercial use by individuals 18 years of age or older. By using the site, you agree not to misuse it, access restricted areas, disrupt its functionality, reverse-engineer our services, or engage in fraudulent activity.

We may suspend or terminate accounts that violate these Terms, and we may refuse service at our discretion where required by law.

02

Health Disclaimer

Our topical products are intended for personal wellness and are not a substitute for professional medical advice, diagnosis, or treatment. They are not intended to diagnose, treat, cure, or prevent any disease. Statements regarding our formulations have not been evaluated by the U.S. Food and Drug Administration.

Our AI-reviewed Plans organize and summarize your medical records. They are informational tools; they do not replace the judgment of a licensed healthcare provider. Consult a qualified provider before starting any product, especially if you are pregnant, nursing, have a medical condition, or are taking prescription medications.

03

Accounts & Orders

Checkout requires an AI Health-Forward account. By creating one, you agree to:

  • Accurate information — Provide accurate, complete, and current registration details.
  • Credential security — Keep your login credentials confidential and notify us of unauthorized access.
  • Policy acceptance — Accept these Terms and our Privacy Policy at registration and on each renewal.
  • Eligibility — Confirm you are at least 18 and legally able to enter into these Terms.
We reserve the right to limit, refuse, or cancel orders — including for suspected fraud, stocking errors, or pricing errors — and will refund amounts already charged.
04

Pricing & Payment

Prices are in U.S. dollars and may change without notice; the price shown at checkout is the price you pay. Applicable taxes and shipping are added at checkout.

We accept major credit and debit cards processed by PCI-compliant third parties. By placing an order, you authorize us to charge your chosen payment method for the total amount of your purchase, including any recurring plan fees you select.
05

Subscription Plans

Basic, Plus, and Premium Plans renew monthly at the rate shown at the time you signed up until cancelled. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period, and you retain access until then.

Plan contents and turnaround times are described at purchase and may be updated from time to time; material changes will be communicated in advance.

06

Shipping, Returns & Exchanges

  • Shipping — Orders ship within 1-3 business days; delivery windows depend on the carrier and destination. Free domestic shipping on orders of $75 or more.
  • Returns — We accept returns of unopened, unused products within 30 days of delivery. Open products may be eligible for a one-time satisfaction refund — contact support.
  • Refunds — Refunds go to the original payment method within 5-10 business days after we receive and inspect the item. Shipping fees are non-refundable unless the return is due to our error or a defective product.
  • Plan refunds — Unused plan days within your first 14 days are refundable; after that, you can cancel future renewals but not the current period.
07

Intellectual Property

All content on this site — including text, images, logos, product designs, and AI-generated summaries — is owned or licensed by AI Health-Forward and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without prior written permission.

We respect intellectual property and respond to valid takedown notices. Please direct IP concerns to legal@aihealth-forward.com.

08

Medical Records You Upload

When you upload records to use with an AI-Reviewed Plan, you grant us a limited license to process those records solely for the purpose of delivering the plan you purchased. We do not sell your records. Records are handled in our HIPAA-aligned vault and retained only as long as needed for your plan plus any legally required retention period.

You are responsible for ensuring you have the right to share the records you upload.

09

Limitation of Liability

To the fullest extent permitted by law, AI Health-Forward is not liable for any indirect, incidental, special, or consequential damages arising from your use or misuse of our site, products, or plans. Our total liability for any claim related to a purchase shall not exceed the amount you paid for that purchase in the 12 months preceding the claim.

10

Indemnification

You agree to indemnify, defend, and hold harmless AI Health-Forward and our affiliates, employees, and suppliers from claims, damages, liabilities, and reasonable legal fees arising from your breach of these Terms or misuse of our products, plans, or site.

11

Governing Law & Disputes

These Terms are governed by the laws of the State of Nevada, without regard to its conflict-of-laws principles. Disputes will be resolved in the state or federal courts of Clark County, Nevada, unless applicable law gives you other rights.

Nothing in these Terms limits any non-waivable statutory consumer rights you may have.

12

Changes to These Terms

If you need to change your shipping address, email us within 1 hour of placing your order. Once an order has entered processing, we may not be able to reroute it.

Questions?

We're here to help.

Reach our support team at support@aihealth-forward.com.

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